![]() Given that carriers could open a hundred parcel shops for that money, it’s no surprise that most of the UK carriers have chosen to do exactly that. We estimate the total ‘all-in’ cost of a single parcel locker over a 5-year period is somewhere between $25,000 and $30,000 when you factor in things like installation, service, software, and support. Then financial people start to look at the costs and returns, and then you don’t hear much more about those networks.Īnd this illustrates the biggest challenge for parcel lockers: money. There are countless other examples of huge parcel locker networks being announced, only for the rollout to slow dramatically when volumes don’t materialise as quickly as the business model planning suggested they would. It took 15 years of foundation-laying and market evolution to enable that lift-off moment. Things then accelerated massively, such that by 2020, the volume through lockers was ~240 million. By 2015, 15 years after InPost launched, the total volume through all parcel lockers in Poland was only 18 million. It launched in 2000 but growth initially was hard. Take InPost, for example, probably the Western world’s leader in parcel lockers. Their apparent popularity can sometimes obscure a simple truth about parcel locker networks: it’s expensive and hard to make them work. To answer our question, we have to first ask a more basic question. That begs the question: why aren’t there more carrier-agnostic locker networks? Why don’t we see much bigger locker networks in most countries? In the latest UK locker market move, Quadient has announced the launch of its Parcel Pending locker network in the UK, with a distinctive carrier-agnostic model that doesn’t yet exist in the UK. In the UK alone, Amazon has continued to grow its locker network, which is rumoured to be over 8,000-strong, while InPost has increased its network from 1,000 to 4,000 lockers in the space of two years. As we’ve covered before, parcel lockers are in the spotlight right now.
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